"Providing accounting services of the highest quality from our Warkworth premises since 1988."
How do you ensure you’re providing a positive customer experience? Ask them, listen, then make changes. A positive customer experience will bring people closer to your company, connect them to your brand, and get your products and services in their physical or virtual cart. In this issue, we offer a step-by-step guide to gathering meaningful customer feedback, communication tips. We also look at how the new 39% tax rate will affect business owners.
New Zealanders earning over $180,000 a year will now pay a 39% tax rate, which came into effect on 1 April 2021. If this includes you, are you aware of how your tax obligations change when it comes to shares, property, FBT, superannuation tax, or trusts? Find out here.